The City of San Angelo announces a new Water Service Customer Service Manager and the promotion of an engineer to Assistant City Engineer.


Pat Trevino has assumed management of the Water Customer Service office after four weeks training alongside her predecessor, Toni Fox, who retired after nearly 13 years of service with the City of San Angelo.

The City also announced the promotion of Lance Overstreet to assistant city engineer.

As Water Utilities Customer Service manager, Trevino will manage and coordinate daily activities related to water/utility billing and customer service, work order requests and customer account issues. The latter involves assisting customers initiating water service, closing accounts and helping with billing issues.

Trevino worked 26½ years for GTE/Verizon/Frontier, ending her career with the telecommunications company as its director of operations and network engineering. In that post, she managed a $15 million annual budget and more than 180 employees. For the past two years, she worked as the director of technical support for TelePacific Communications in Austin.

Trevino earned a bachelor’s degree in business/marketing from Angelo State University and a master’s degree in organizational management from the University of Phoenix.

Fox joined the City as its water conservation coordinator in 2004. She was promoted to Customer Service manager during a Water Utilities Department reorganization in 2010.

Overstreet joined the City as a project engineer in 2014. He has been involved in the construction of the Red Arroyo Trail and the design, construction or implementation in several stormwater drainage projects. He worked for the U.S. Army Corps of Engineers in Alaska from 2010-14. Overstreet earned a bachelor’s degree in civil engineering in 2009 from the University of Alaska Anchorage. He is licensed as a civil engineer by the Texas Board of Professional Engineers and is a certified floodplain manager. Overstreet replaces Joe Mangrem, who recently relocated to Abilene, as assistant city engineer, the second-ranking official in the Engineering Services Department.